Refund Policy

1. Payment Terms

All payments for Cloud DevOps services are processed against approved proposals, invoices, or contractual agreements. Clients are advised to make payments only to officially authorized Cloud DevOps accounts.

2. Refund Eligibility

Service engagements are resource-based and milestone-driven. Refund decisions, if any, are governed by the specific contract signed with the client. In the absence of a contractual refund clause, payments made for completed or in-progress work are non-refundable.

3. Project Cancellation

If a client requests cancellation, all effort completed until the cancellation date is billable. Any amount already paid may be adjusted against completed scope and documented project effort.

4. Chargebacks and Disputes

Clients are requested to contact Cloud DevOps directly before initiating chargebacks. We will review concerns promptly and resolve valid issues through documented communication and contract terms.

5. Unauthorized Collections

Cloud DevOps is not responsible for payments made to unauthorized individuals, entities, or unofficial payment channels representing themselves as our agents.

6. Jurisdiction

Any dispute related to billing or refunds shall be subject to applicable laws of India and the jurisdiction of competent courts in India.